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Why trade in your device with PhoneBox?

Questions about selling your device

Your trade in price will be guaranteed for 14 days after your initial order.

You simply place the device in a secure box and send it in to us with your order form inside.

Absolutely nothing! We provide a prepaid label with every order so it costs you nothing to send your device into us.

We will update you every step of the way to make sure you’re informed where your device has been.

As long as your device meets our Terms, we will aim to process the payment to you on the same Working Day that we test your device. In peak times, it may take up to 48 hours to test your device after it has been received.

You will receive payment directly into the bank details provided on check out.

Of course! We welcome all types of conditions.

If you’re sending a phone or tablet, please DO NOT send chargers/leads, headphones or any other accessories or the original box. If these are sent, we will not be able to return them.

Unfortunately, the device is either too old or not worth any value. However, we’re more than happy to recycle the device responsibly to help the environment.

We’ll identify this when your device is tested – it may affect the value. Don’t worry, we’ll let you know and, if necessary, provide a revised price, which you do not have to accept.

No. Any device received by us and identified as stolen, blocked or blacklisted will be destroyed, and no payment made.

We DO NOT accept any non-genuine devices. Our Tech Team can spot them a mile off so please, don’t try and sell them to us.

Unfortunately, a SIM card may contain personal data so, if we receive a SIM card it’s immediately destroyed to safeguard customer privacy.

If you still have the phone, the easiest way to remove your iCloud account is on the phone itself: iOS 10.3 or later –

  • Tap Settings on your home screen and then tap your name.
  • Tap iCloud, scroll down to Find My iPhone and turn off.
  • Enter your Apple ID password then tap Turn Off.
  • Tap Apple ID in the top left corner to go back.
  • Scroll to the bottom and tap Sign Out, enter Apple ID password and tap Sign Out.

If you are still having problems using the instructions above, please contact us on [email protected]

Questions about your order

All items ordered before 3PM GMT are sent out for next day delivery with DPD or Royal Mail. Each order will have a unique tracking number where you can follow the item to your doorstep.

Every device comes with a standard 1 year warranty with PhoneBox. This covers hardware failures not caused by physical damage, see warranty information for further details.

If you are not entirely happy with your purchase we offer a hassle-free return service within the first 30 days for a full refund subject to condition check.

Contact us on [email protected]

About PhoneBox

PhoneBox is your go-to destination for quality mobile phones, serving the mobile industry in the UK for over 10 years. We take pride in being a leading retailer of both new and used mobile devices, offering our customers a wide range of options to meet their needs.

We offer everything from tablets and smartphones to smart watches and all the way through to the simplest cable. Our refurbished devices are cleaned and checked fully tested before shipping, securely data wiped and unlocked so they are ready to be used straight out of the box with any network.

At PhoneBox tech is our passion , our aim is to help you get the best deals and service possible at the same time! You can contact us easily by email on the Contact Us page and there will always be a dedicated member of staff to help with your query.

We are available anytime and usually reply back the same working day to any and all queries – just contact us on [email protected]