Preparing Your Device

There are a few essential steps you need to take before posting your device. We’ve also compiled a few recommendations too!

1.Remove Cloud Accounts ☁️

Ensure iCloud, Google, or Samsung accounts are removed. Locked devices prevent testing and valuation for offers.

2. Factory Reset ⚙️

Please perform a factory reset to erase all data, settings, and apps permanently. Backup your essential data before resetting, as this action cannot be undone.

3. Remove All Accessories 👨🔧

Remove all accessories, including cases and screen protectors, before packaging. Safely store SIM and memory cards for your next device

4. Read the Terms & Conditions ✅

For Additional information about orders, returns, payments you can check our Terms and conditions. For more enquires feel free to contact us

Our Recommendations:

Posting Your Device

When posting your device using the free post pack, there are a few things to consider. We’ve also made a few recommendations too!

1.Write your Order ID ✍

Print Order Confirmation or write Order ID, device details on paper for inclusion. Pack only the device; exclude chargers, cables, headphones, and original box

2.Pack Your Device Securely 🔒

Secure and protect your device for postage, whether using provided or personal packaging. Add extra bubble wrap for additional cushioning if desired.

3.Use the Label Provided 📦

Use the provided pre-paid returns label securely on your package. Ensure the barcode is visible and unobstructed

4.Proof of Purchase 🧾

Get a receipt from the post office, even with a free post pack. This serves as evidence if the package is misplaced during transit

Book a Collection 🚚

Don’t fancy a trip to the post office?

No problem! You can book a collection with Royal Mail at a time that suits you on a day that works best.

Find out more: www.royalmail.com/collection